Frequently asked questions
Everything you need to know about Swim Academy lessons, memberships, safety and progression.
Joining Swim Academy
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You can book online, in the club, or by calling our team on 0330 995 8425.
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We’ll add you to a waiting list and contact you as soon as a space becomes available.
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Payments are taken monthly via card payment details provided at registration.
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No, but please consult your GP if you have concerns.
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Yes. Total Fitness members receive a 15% discount.
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No, all lessons are group-based with a maximum of 6 swimmers per class.
Lessons
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30 minutes in the water, plus an optional 10-minute Splosh’s Chat feedback.
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Swim England Framework.
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Yes, we are inclusive and adapt lessons where needed.
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Yes, including level completion certificates and Swimmer of the Week awards.
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Qualified teachers, lifeguards on duty, and regular water quality checks.
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Baby Swim:
Towels
Swim nappies
Swimwear (Child and Adult)
Goggles (optional)
Padlock
Toys
Learn to Swim:
Towel
Goggles (optional)
Swimwear
Padlock
Membership
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Yes. Speak to your swim teacher for guidance.
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No, payment aligns with lesson booking dates.
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No, freeze option is currently available.
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Via our cancellation form (team will confirm details before processing).
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One courtesy swap is available per quarter (24 hours’ notice required).
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Lessons will be rescheduled or refunded if necessary.
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You can still join for the remaining lesson time.
Can’t find what you’re looking for?
Get in touch with one of our friendly team members for more information
